Make Implicit SAP Knowledge Explicit—Before It Disappears
In most SAP projects, knowledge exists scattered across consultants' heads, emails, Excel files, and undocumented decisions. When people leave, 70% of that knowledge disappears. We systematically capture, structure, and preserve it—making onboarding faster, support tickets fewer, and operations more efficient.
- Systematic discovery and mapping of all implicit SAP knowledge across project teams and stakeholders
- Hierarchical knowledge taxonomy design with metadata standards and version control protocols
- Data-driven decision-making for strategic planning execution
- Structured repository creation with role-based access and searchability for long-term maintenance
Key features
Our knowledge mapping methodology begins with comprehensive discovery sessions with key stakeholders, subject matter experts, and consultants to identify all sources of implicit knowledge. We document decision points, critical processes, and catalog existing documentation while identifying gaps that could impact operations post-Go Live.
We design a structured knowledge taxonomy tailored to your organization's needs, establishing consistent metadata standards, version control protocols, and search optimization. This ensures that knowledge remains discoverable and usable long after the implementation team has moved on.
The structured repository we create provides role-based views, making it easy for each user to find exactly what they need. Process-to-content mappings link documentation directly to business workflows, reducing time spent searching and increasing operational efficiency.
Knowledge Discovery
Complete mapping of all SAP knowledge domains showing relationships, dependencies, and ownership with gap analysis.
Structured Repository
Organized, searchable knowledge base with consistent formatting, metadata tagging, and version control.
Role-Based Access
Customized knowledge views based on user roles, ensuring everyone finds what they need quickly.
General questions
For most mid-market implementations (500-1,000 users), knowledge mapping takes 6-8 weeks from initial discovery to validated repository launch. Complex, multi-site implementations may require 10-12 weeks. The investment pays back within 3-6 months through reduced support tickets and faster onboarding.
The knowledge base becomes a permanent organizational asset. It continues to serve as your single source of truth for SAP documentation, supporting ongoing onboarding, training refreshers, and operations support. We provide maintenance playbooks to keep it current as your system evolves.
Yes. We work with SharePoint, Confluence, knowledge management systems, and document repositories. We can structure knowledge within your existing platforms rather than requiring new systems, minimizing adoption friction.
We track metrics including: time-to-productivity for new hires (typically 50% reduction), support ticket volume (40-60% decrease), documentation search time, and knowledge coverage completeness. Baselines are established at project start for accurate measurement.
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